L&D Specialist / Training Manager
West London (hybrid) paying up to £60,000 plus 25 days holiday.
A very well-known brand based in West London is looking for an experienced L&D Manager/L&D Business Partner to join their growing team. This is a fantastic opportunity to join a company going through change and transformation.
This Learning and Development Manager role will be a mix of both strategic and hands on work, covering the following:
- Developing training plans/strategies across the organisation
- Partnering with Managers and Supervisors to upskill as well as determine training needs
- Delivering inductions
- Delivering some hands-on training across areas such as customer service, health and safety and compliance while also utilising external training companies/specialists
- Managing a Training Administrator to coordinate training
- Promoting practical e-learning as well as face to face training
- Implementing a performance management system and process
- Providing mentoring where required
To be considered suitable you will need the following skills and experience and previous experience as either an L&D Specialist, Business Partner, Lead or Manager
- A strong track record in hands on training, learning and development
- A background in either hospitality, leisure, customer service, hotels/accomodation, retail or entertainment/activity sectors
- Ability to provide guidance on L&D strategy and plans
- An understanding of supporting apprenticeship programmes would be seen as advantageous as would any experience with Cornerstone however these are not essential
- Ability to both deliver training as well coordinate external specialists
- Experience across both e-learning and face to face learning
- Ability to interact with a range of senior stakeholders