Account Manager (Healthcare Technology/MedTech) – Birmingham | Hybrid (2 days office) | £47,000pa + benefits
An award-winning healthcare technology business operating across the NHS and wider public sector is seeking an Account Manager to manage and grow a portfolio of established customer accounts. The organisation delivers technology solutions that improve operational efficiency, service delivery and customer outcomes across healthcare environments.
This role would suit experienced Account Managers, Customer Success Managers, Strategic Account Managers or Business Development professionals with a background in SaaS, technology, healthcare or public sector environments. Experience working with NHS organisations or public sector contracts would be advantageous, although strong SaaS account management experience will also be considered.
As Account Manager you will take ownership of a portfolio of existing customers, focusing on retention, account growth and long-term value creation. Working closely with stakeholders across your accounts, you will build trusted relationships, identify opportunities to expand solution usage and support customers in achieving maximum value from the platform.
Your key responsibilities as Account Manager will include working closely with key stakeholders across your customer portfolio to build strong relationships and drive account growth. You will lead regular business reviews, identify opportunities to expand solution usage, manage contract renewals and progress commercial opportunities with senior decision-makers. You will also work collaboratively with internal teams to support customer success and maintain accurate account plans, pipeline activity and CRM records.
The ideal candidate will have a proven track record of growing existing accounts within a B2B, SaaS or service-led environment. You will be commercially minded, confident engaging senior stakeholders and skilled at identifying and converting growth opportunities across complex accounts.
The role offers a salary of £47,000 per annum plus benefits including a performance-related incentive scheme, hybrid working, 24 days holiday plus bank holidays, an additional birthday day off, private health insurance, gym membership, cinema tickets, and ongoing career development opportunities within a growing organisation.