A rapidly expanding, international professional services business based in the heart of Central London is looking for an experienced Service Desk Manager to lead its talented IT Support team.
Reporting directly into the Head of IT Operations you will be tasked with managing a large helpdesk team during an exciting time of company growth; you will take full ownership of process improvements, ticket delegation, performance management, recruitment and ensure SLA’s are adhered to.
Further to the above, you will have the opportunity to champion the use of ITIL best practice, and ensure that the helpdesk is providing proactive and efficient support to a global user base.
The client is also looking for a candidate who is happy to roll their sleeves up and provide user support when required; although not a core responsibility for this position, there may be times where you will be expected to provide some hands on support to users so technical support must be something you will be willing to do.
To be considered you require experience in all or most of the following:
• Understanding of ITIL and Service Desk best practice
• Experience managing / mentoring a technical team, of at least 6.
• Managing SLA’s and KPI’s
Any experience with any of the following ISO’s 9001, 14001, 27001, 22301 would be desirable but is not essential.
The business is expected to continue growing over the next few years, so this role requires an individual with a customer service focussed approach and the ability to manage the helpdesk effectively, leading by example.
This role offers a fantastic opportunity for an experienced Helpdesk Manager to take the next step in their career, joining a business that invests heavily in its staff and offers genuine career progression.
To apply, click on the link and complete the consent registration form on the Ashdown Group website. You don't need to attach your CV immediately but will need to upload it within 48hrs to be considered.