Service Desk Analyst – Central London, Hybrid - £33,000
A highly successful, global business are looking for a personable Service Desk Analyst or Helpdesk Analyst to join their established IT team on a 12 month FTC.
Please note- this role offers hybrid working and there is a chance it may go permanent.
As the Service Desk Analyst you will work with Desktop and Infrastructure support teams to field requests and provide IT support remotely and in person. You will record and manage incidents within the service desk ticketing system and deliver effective troubleshooting within agreed service levels. You will also help to manage all end user devices deployed at home or in the office.
The ideal candidate will be customer focused with great communication skills. You will be familiar with ITIL processes and have experience supporting a Windows environment. Exposure to the following technologies would be beneficial:
Active Directory
Office 365
Microsoft InTune
TCP/IP, DHCP and DNS
Citrix
The salary on offer for this role is up to £33,000 plus great benefits.