Our client, a specialist software company providing secure, high-performance communication solutions to business and government bodies, is seeking an experienced and detail focused Sales Administrator, to join them on a 10–12-month FTC. Although initially a contract role there is a strong possibility that it will become permanent due to our client’s ongoing plans for growth.
The role reports directly to the Sales Lead and is hybrid based, 2 to 3 days a week at the company’s offices, near to Twickenham/Teddington in Southwest London.
This is a client focused role and pivotal to long-term customer success and retention. You will be responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders. Onboarding new customers and partners, ensuring a smooth transition. Build and maintain relationships with key customers and partner stakeholders, as their first point of contact for software products and services. Collaborate closely with internal teams including Finance and Sales. Monitor assigned accounts to identify early signs of issues before they escalate and manage/exceed expectations. Identify upsell opportunities for additional software or services and flag them to the relevant sales lead. Maintain and update supplier portals and CRM.
Required Experience & Skills:
Previous experience in a similar role within a SaaS or IT services company.
Strong administrative skills with excellent attention to detail.
Experience working with CRM and service desk platforms (Salesforce or similar).
Professional communication skills—both written and verbal—with the ability to communicate confidently with technical and non-technical stakeholders.
Confident in navigating complex issues with diplomacy and sound judgment
Ability to work cross-functionally with support, finance, and technical teams.
This is a fantastic opportunity to join a supportive and experienced team. The FTC role is offered with a pro rata salary of £46,000 inc London Weighting plus performance related pay and generous benefits. Due to our client’s ambitions for scale, there is a strong possibility that the role could become permanent after the initial contract period.