Operations Manager
We are currently recruiting on behalf of a growing and dynamic technology business for an experienced Operations Manager to support the Head of Operations and to play a pivotal role in keeping the business running smoothly.
This is a fantastic opportunity for someone who thrives in a busy SME environment and enjoys variety. The successful candidate will work closely with Head of Operations and stakeholders across the business, driving efficiency, improving processes, and ensuring operational excellence at every level. It’s a challenging and rewarding role for someone keen to make a real impact.
The Role
As Operations Manager, you will be responsible for overseeing day-to-day operations, ensuring systems, processes, and people are aligned to support business growth. You’ll need exceptional attention to detail, the ability to juggle competing priorities, and a calm, solutions-focused approach.
Key Responsibilities
- Support ISO standards (9001 / 14001 / 27001), ensuring compliance and preparation for ongoing certification
- Develop, implement, and continuously improve business processes
- Ensure the project management system reflects business needs and is updated as required
- Attend departmental meetings to ensure compliance and resolve operational issues
- Produce, update, and review reports, highlighting risks and potential issues
- Liaise with external stakeholders (including clients, legal advisors, and government bodies) and coordinate actions internally
- Support sales operations and manage supplier and client documentation, including negotiating terms where appropriate
- Monitor shared inboxes and delegate actions to relevant stakeholders
- Manage client feedback and oversee appropriate follow-up actions
- Administer and optimise use of AdobeSign
- Proofread documentation to ensure accuracy and consistency
- Oversee all office management activities, including supplies, recycling, and cleaning
- Arrange client and colleague gifts when required
- Support travel and accommodation bookings as needed
Skills & Experience
- Proven experience in an operations-focused role, ideally within a fast-paced SME
- Previous experience of ISO audits
- Ability to read and disseminate contracts
- Strong organisational skills with excellent attention to detail
- Confident working with Office 365 and CRM systems
- Comfortable working with multiple stakeholders and managing competing priorities
- Proactive, adaptable, and delivery-focused
If you’re an experienced Operations Manager looking for a role where you can genuinely influence and improve how a business operates, we’d love to hear from you.
This is office based position, working from their New Malden location, occasional travel to other offices will be required.
Salary: £36,000 – £40,000
Location: New Malden (offices conveniently located near the train station)