A leading London-based International Professional Training and Executive Coaching business is seeking a proactive and customer-focused Office Administrator/Receptionist to join their team in Central London.
This is an exciting opportunity for someone who enjoys working in a busy, professional environment, has excellent communication skills and takes pride in delivering outstanding customer service.
As the first point of contact for delegates, trainers and visitors, you will play a key role in ensuring the smooth running of training courses and day-to-day office operations.
This role is paying up to £30,000 plus good benefits and is office based at the company's premises in Central London, near Paddington.
Key Responsibilities include:
- Respond promptly and professionally to enquiries by telephone, email and other written correspondence.
- Act as the primary point of contact for delegates, trainers and visitors.
- Manage course bookings, invoicing, cancellations, transfers, visa support and joining instructions.
- Ensure booking information and client enquiries are communicated accurately to the wider team.
- Maintain company databases, ensuring all records are accurate and up to date.
- Manage electronic and paper-based filing systems.
- Support delegates with accommodation, airport transfers and local area information.
About You
The ideal candidate will be a confident communicator, highly organised and able to manage competing priorities effectively. You will enjoy working with people, take a practical approach to problem-solving and be comfortable working independently as well as part of a team.
Essential Skills and Experience
- Excellent customer service and client support skills.
- Strong written communication skills, including proofreading and attention to detail.
- Good working knowledge of Microsoft Office applications.
- A qualification in Business Administration or a related discipline is desirable.
- Previous experience in an administrative, reception or customer-facing role is desirable.