IT Helpdesk Manager

This is a newly created position for an experienced IT Helpdesk Manager to take ownership of a 10 person 1^st & 2^nd line IT service desk.

To be considered for this position you MUST have a technical background and be familiar with Active Directory, Windows 10, MS Office, Office 365 / Exchange, as well as various antivirus & backup solutions.

Having moved into a team leader or manager role you will have some experience of managing a 1^st & 2^nd line  service desk, assigning tickets, managing KPI’s & SLA’s, dealing with customer escalations, performance reporting, and performance training &  monitoring.

Although this role is mainly based in the Abingdon area, there may be some travel to other local sites required so you MUST have a full UK driving licence and your own transport.

This role is paying a salary of between £37,500 - £42,500. If you are an experienced IT Support Engineer with service desk experience and team lead/team management experience please send me your CV immediately. Please state ref: ASH17776CP in the subject line.

• Ideal Background: IT Support, Active Directory, MS Office, Windows Server, Exchange Server
• Team Size: Managing a 1^st & 2^nd line service desk team of 10 IT Support Engineers
• Frameworks: ITIL