Incident Manager and Command Centre Lead
- Large financial services company
- Salary circa £80,000 plus bonus, 10% pension and benefits
- London based hybrid role (3 days per week in the office)
A leading financial services company is looking for a Team Lead for its Incident Management and Command Centre function. This is a great opportunity where progression into senior management is available in the coming years.
The role will take ownership of the UK Command Centre, developing leadership capability while managing business-critical incidents and helping shape the future of IT Operations.
Duties will include:
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Leading the UK Command Centre and supporting the development of a high-performing team.
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Managing Major Incidents from initiation through to service restoration.
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Chairing technical and management bridge calls during critical incidents.
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Coordinating multiple technology teams to restore business-critical services.
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Providing clear updates to technical teams, senior management and executive stakeholders.
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Driving continual service improvement through post-incident reviews and trend analysis.
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Supporting operational projects and helping improve Incident Management processes.
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Developing reporting, KPIs and operational performance metrics.
To be considered suitable you will need the following skills/experience:
- Technical background as either, Incident Manager, Major Incident Manager, Command Centre Team Lead, NOC Team Lead, IT Operations Lead, Senior Systems Administrator
- Experience managing or coordinating Major Incidents within a large enterprise environment.
- A good understanding of how a Command Centre or IT Operations Centre functions.
- Confidence communicating with both technical teams and senior business stakeholders.
- Strong stakeholder management and communication skills.
- A passion for continuous improvement and developing operational excellence.