A well-established financial services firm is looking for a personable and driven Helpdesk Analyst to join its expanding team based in central London. You will have the flexibility to work from home 1-2 days per week.
Working as an integral part of a team of engineers you will deliver a centralised support service for all system and user issues, resolving or escalating incidents, requests and complaints according to service level agreements. You will maintain physical and electronic records, raise awareness of policies, procedures and standards and support disaster recovery plans and processes.
The ideal candidate will possess a relevant graduate/postgraduate or equivalent IT qualification. A Microsoft or Cisco accreditation (complete or in-progress) would be advantageous to your application. Consummate communication and stakeholder management skills are essential as you will be expected to provide a first-class user experience at all times.
In order to be suitable for this role, you MUST have demonstrable expertise supporting Windows OS, Active Directory and Office 365. You will be familiar with common technical problems and their solutions or workarounds and have a good understanding of networking hardware, software and protocols.
This is an excellent opportunity for a junior IT Support Analyst to join a market-leading firm that offers a clearly defined career path and great benefits.