Graduate IT Support Analyst – Helpdesk – 6 week temp contract – Central London
Windows, 1st Line, IT Support, Service Desk, Active Directory, Office 365, Windows 10 operating systems.
A well established, higher education provider based in Central London are looking for a personable IT or Computer Science Graduate to join their 1st Line Helpdesk on a 6 week contract.
This 1st Line Helpdesk Analyst role is to support users during a peak period and candidates will need to be available to start on Monday 13th April. Please note- this role is office based 5 days per week – in Central London.
As the 1st Line / Service Desk Analyst role you will be fully customer-facing and dedicated to supporting students and tutors during high-demand periods. Key responsibilities include resolving login issues, assisting with laptop initial setups, providing in classroom IT support, and ensuring that every request is effectively logged and managed.
Key responsibilities:
Providing a reliable and efficient first point of contact for all staff and learners who require IT support
Creating user accounts and managing access
Rebuilding machines with imaging technology
Providing desktop support including IMAC tasks (Installs, Moves, Additions & Changes)
Troubleshooting desktop /laptop Issues
The rate on offer for this role is £18 per hour.