Credit Control Assistant
A well-established organisation is seeking a Credit Control Assistant to join its finance team.
Please note, this role will be fully office-based at the organisation's offices in Lambeth, South London, with good transport links nearby.
Working closely with and supporting the Payments & Credit Control Manager, you will assist with the day-to-day running of the credit control and accounts receivable functions. This is a varied, hands-on finance support role involving credit control, cash allocation, customer account administration and reconciliations. You will help ensure outstanding debts are followed up, customer payments are accurately allocated, financial records are maintained and account queries are dealt with efficiently, in line with company procedures and financial controls.
Key Responsibilities
- Maintain and monitor the outstanding invoice ledger, reviewing overdue balances and ensuring customer account information is accurate and up to date.
- Issue payment reminders and chase outstanding debts by telephone and email.
- Categorise overdue accounts, identify aged debts and assist with referrals to external debt collection agencies.
- Allocate daily bank and card receipts to customer accounts, investigating unidentified and unmatched payments.
- Raise deposit and final invoices, credit notes and account adjustments in line with company procedures.
- Assist with customer refunds, overpayments, payment disputes and card chargebacks.
- Handle customer account queries, statements, remittance requests and invoice breakdowns.
- Carry out daily and weekly bank reconciliations, investigating discrepancies and maintaining accurate supporting records.
- Assist with chasing outstanding deposits and unbilled jobs at month and quarter end.
The Ideal Candidate
This role would suit someone in the early stages of their finance career, with a minimum of one year's practical experience in credit control, including chasing outstanding debts and dealing with customer accounts. The successful candidate will have the opportunity to develop their existing skills while undertaking a varied range of day-to-day credit control, accounts receivable and finance administration activities.
You will ideally have:
- Previous experience in a credit control, accounts receivable, sales ledger or broader finance administration role.
- At least one year's hands-on experience undertaking credit control responsibilities.
- Experience processing financial transactions and allocating customer payments.
- A good understanding of general finance processes, with some exposure to reconciliations.
- Good numerical skills and strong attention to detail.
- Good working knowledge of Microsoft Office, particularly Excel.
- Ideally, some experience using accounting or ERP systems.
- Good organisational skills and the ability to manage competing priorities.
- A professional and customer-focused approach, with good communication and problem-solving skills.
- The ability to work independently and as part of a team, with a positive attitude and willingness to learn and develop.
The salary on offer for this role is £30,000 per annum, with some flexibility up to £35,000 for the right candidate, alongside a benefits package which includes 23 days' annual leave plus bank holidays, birthday day off, life assurance, pension scheme and an on-site gym.
Other relevant job titles may include: Credit Control Administrator, Accounts Receivable Assistant, Sales Ledger Assistant, Accounts Assistant or Finance Assistant (with credit control responsibilities).