A well-established organisation is seeking a Credit Control & Payments Manager to join its finance team.
Please note, this role will be fully office-based at the organisation's offices in Lambeth, South London, conveniently located close to excellent transport links.
As the Credit Control & Payments Manager, you will play a key role within the finance team, overseeing franchisee payments and leading the credit control function. Reporting to the Financial Controller, you will manage one direct report and be responsible for ensuring timely debt collection, accurate payment processing and strong financial controls across the business.
Your key responsibilities as Credit Control & Payments Manager will include overseeing accounts receivable and cash collection activity, managing outsourced debt management and ensuring the timely collection and allocation of outstanding debts. You will act as the main point of contact for franchisee queries relating to timesheets, deductions and payments, reviewing and validating high-volume timesheets, investigating billing issues and ensuring accurate settlement processing within agreed deadlines. You will also oversee daily bank reconciliations, ensure the collection of rebates, apply authorised deductions and maintain accurate financial records and audit trails. In addition, you will monitor trends and recurring issues, liaise with internal departments to support their resolution, provide accurate reporting to Finance and Operational Management, and identify opportunities to improve processes, efficiency and automation. You will also support system changes, maintain procedural documentation and provide day-to-day guidance and coaching to your direct report.
The ideal candidate will have demonstrable experience within a semi-senior finance role, with strong credit control exposure (QBE). You will have experience reviewing high-volume financial transactions, excellent attention to detail and strong analytical and problem-solving skills. Experience working with franchise networks, field-based workforces or similar operational environments would be advantageous, as would experience using Microsoft Dynamics 365 Finance & Operations. You will have an excellent working knowledge of Microsoft Office 365, including advanced Excel skills, alongside strong organisational abilities and the confidence to build effective working relationships with a range of stakeholders.
The successful candidate will enjoy working within a hands-on finance environment, be comfortable managing competing priorities and working to strict deadlines, and take ownership of processes while demonstrating a proactive approach to continuous improvement. You will also enjoy supporting and developing team members.
The salary on offer for this role is up to £50,000 per annum and a benefits package which includes 23 days annual leave plus bank holidays, birthday day off, life assurance, pension scheme and an on-site gym.