Our client, a specialist software company providing secure, high-performance communication solutions to business and government bodies, is seeking an experienced and detail focused Client Support Administrator, to join them on a 12-month FTC. Although initially a contract role there is a strong possibility that it will become permanent, due to our client’s ongoing plans for growth.
The role reports directly to the Sales Lead and is hybrid based, 3 days a week at the company’s offices, near to Twickenham/Teddington in Southwest London.
This is a client focused role and pivotal to long-term customer success and retention. You will be responsible for the on-time renewal of annual support contracts, tracking timelines and liaising with stakeholders. Onboarding new customers and partners, ensuring a smooth transition. Building and maintaining relationships with key customers and partner stakeholders, and being their first point of contact for questions related to software products and services. Collaborating closely with internal teams including Finance and Sales. Monitoring assigned accounts to identify early signs of issues before they escalate and managing/exceeding expectations, in addition to maintaining and updating supplier portals and Salesforce CRM.
Required Experience & Skills:
Previous experience in a B2B sales support role for a SaaS or IT services provider.
Strong administrative skills with excellent attention to detail.
Exceptional Customer Service skills and confident telephone manner.
Experience of working with a CRM - Salesforce would be preferred.
Professional communication skills—both written and verbal—with the ability to communicate confidently with technical and non-technical stakeholders.
Confident in navigating complex issues with diplomacy and sound judgment
Ability to work cross-functionally with support, finance, and technical teams.
This is a fantastic opportunity to join a supportive and experienced team. The FTC role is offered with a pro rata salary of £41,000 inc London Weighting plus performance related pay and generous benefits. Due to our client’s ambitions for scale, there is the firm possibility that the role will become permanent after the initial contract period.