We are seeking a dedicated and experienced Client Liaison Manager to join an award- winning domiciliary care provider. This role is pivotal to the organisation and ensures the delivery of exceptional, person-centred care services to new and existing clients across a designated region. The Client Liaison Manager will be the first point of contact for clients, conducting assessments and developing tailored care plans. The role is offered with flexible working and is based at the company’s offices near Kingston.
The role will see you working very closely with clients’ families, providing support through professional advice and listening to their concerns and needs. Collaboration with healthcare professionals and social care teams will be a key part of the role in ensuring the highest standards of care and compliance with CQC regulations.
Role responsibilities:
Conduct comprehensive initial assessments for new clients, including risk assessments and home environment checks. Develop individualised care plans and MAR charts, ensuring care is person-centred, in date and compliant with regulatory requirements. Carry out regular service reviews to ensure client needs are continually met and adapt care plans as needed. Ensure all care delivered is fully compliant with standards and internal policies. Act as the primary liaison with social services, GPs, hospitals, pharmacies, community nurses; including the management of hospital discharges, collaborating with multi-disciplinary teams and coordinating on-going care plans. Maintain accurate and timely documentation of all assessments, plans, reviews, and communication records. Respond to changes in client conditions or family concerns, ensuring appropriate escalation and action.
Key skills
• Proven experience within a domiciliary, community or other care provider setting.
• Strong knowledge of person-centred care planning and risk assessment.
• Excellent understanding of CQC regulations and best practice in care provision.
• Proficient with Microsoft Office suite.
• Outstanding people skills with empathetic approach.
• Ability to build trust and rapport with clients and families.
• Excellent communication skills, both written and verbal.
• Strong organisational and time-management abilities.
• Full UK driving licence with access to own vehicle.
This is a fantastic opportunity to join a supportive and inclusive working environment where you will benefit from ongoing training and professional development opportunities. The role is offered with a salary of up to £36,000, pension and 20 days holiday plus bank holidays