A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation — with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration.
You will be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. You’ll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the company’s future through technology.
Requirements:
- Proven experience as a COO, CTO, Head of Technology, or similar leadership role — ideally within a call centre, contact centre, or customer service-driven environment.
- Strong expertise with HubSpot CRM and marketing automation platforms — including custom integrations and advanced reporting plus API and development tools .
- Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools.
- Experience overseeing system migrations, integrations, and cloud-based infrastructure.
- Exceptional leadership and communication skills with the ability to collaborate across departments.
Ideally you will also have some:
- Familiarity with Connex, or other call centre / marketing platforms.
- Understanding of AI and automation in customer service (chatbots, sentiment analysis, etc.).
- Experience with data analytics, BI tools (e.g., Tableau, Power BI), and performance dashboards.
This fantastic new role is to be based in the company’s office in Liverpool city centre and offers a competitive salary of circa £110,000-£130,000 DOE, plus bonuses as part of a generous remuneration package. This is a fantastic opportunity to make an impact at executive level in a rapidly evolving industry.