Call Centre Manager

This is an excellent opportunity for an experienced Call Centre Manager or Customer Service Manager to take an instrumental position within a leading global firm going through continued growth and expansion.
 
Based in the Uckfield area, they have a new & exciting position for a Call Centre Manager to manage the current service desk team, with a view to expanding the team to a global remit over the next few years.
 
Coming from a strong call centre or customer service background you will have previous experience managing an internal service desk providing telephone & remote support to a sizable company with multiple global sites.
 
Your previous experience will include ticket management & escalation, KPI & SLA management, performance reporting, team training & mentoring, and 3rd party management and stakeholder management.
 
This position is based in the Uckfield area of East Sussex my client is within commuting distance of Royal Tonbridge Wells, Sevenoaks, East Grinstead, Crowborough, Haywards Heath, Crawley, Horley, Horsham, Brighton, Newhaven, Eastbourne, Lewes and Hailsham.  
 
In return for hard work and dedication my client will match your skills and experience with a salary of between £30,000 - £40,000.
 
If you are an experienced Call Centre Manager or Customer Services Manager with team leading experience and you are looking for your next challenge please send me your details immediately, stating reference ASH18035CP2 in the subject line.
Salary:
£40,000
Type:
Permanent
Location:
Sussex
Sector:
IT Management
Ref:
16925
Contact Name:
Christian Patton

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