A well-established managed services provider based in London Victoria is seeking a driven and friendly 1st Line Support Engineer to join their expanding team. This position is based 5 days a week onsite, however, once probation has been passed at 3 months the role would switch to a hybrid environment, at the line manager's discretion. This role would suit a candidate who has just completed an IT apprenticeship or similar.
In this position, you will be required to carry out 1st line support both onsite and remotely to clients, as well as over the phone. You will be tasked with raising tickets, whilst escalating any complex issues to the senior engineering team if you are unable to resolve the issue within an acceptable timeframe. You must ensure that all tickets and timesheets are as up-to-date and accurate as possible, whilst helping to manage the ticketing system queues to prevent any overflow.
To be considered, you must have knowledge and experience of working with Windows Os, O365, Active Directory, networking types such as TCP/IP, DHCP
If you'd like to join an organisation that invests heavily in its staff and provides training and progression, then please send in a copy of your most updated CV for review!