Technical Support Engineer

The Ashdown Group has been engaged to find a 1st Line Technical Support Engineer to join a well-established and very successful electronics company based near Swindon & Newbury.

 

Situated in the incredibly picturesque and beautiful countryside, you will be working within a very friendly team to support a customer network of AV integrators and custom installers.

 

Key responsibilities will include but not limited to;

  • Handling support calls from UK customers and across Europe
  • Remote desktop support
  • Escalating issues to vendors where necessary
  • Providing technical advice to customers

 

To be suitable for this role you must have;

  • Experience providing 1st line technical support
  • Experience with a networking product range like Netgear, Pakedge, Ruckus or Ubiquiti
  • IT, networking or AV qualifications

This is a fantastic business to work for and they will also consider graduates looking to kick start their career within IT/Technical Support! The starting salary for this position is up to £25,000 basic salary plus pension scheme, 28 days annual leave (including bank holidays) increases incrementally (year on year) after 3 full years’ service to 33 days. Working hours Monday - Friday 9.00am - 17.30pm.

Salary:
£25,000
Type:
Permanent
Location:
Berkshire
Sector:
IT Support
Ref:
17272
Contact Name:
Iona Newton

Latest IT Support Jobs

Helpdesk Analyst

Hertfordshire / £30,000

A highly successful MSP based in Hemel Hempstead are looking for an experienced 2 nd Line Support Engineer to join them.  To be suitable, candidates must have the following: Proven experience working in a 2 nd line support role within a Windows environment Excellent diagnostic and problem-solving skills; Strong communication and customer service skills; Experience...

Read more

Desktop Support Analyst

London - Central / £32,000

A forward-thinking, city-based firm are seeking an IT Support professional with solid 1st and 2nd line support experience. Strong customer service, communication and problem solving skills are essential for the role. The company regularly seek to improve and invest in their internal IT offering. Please be aware that the IT team has responsibility for providing...

Read more

Systems Engineer

London - Central / £45,000

 - OSI network layers, TCP/IP, BGP etc. A fantastic opportunity has arisen within a successful media organisation. They are looking for a Technologist to help ensure group technology systems are effectively specified, designed, delivered and run with the end users requirements as the focus of the solution. The role holder will be part of a team...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.