Technical Support Engineer

The Ashdown Group has been engaged to find a 1st Line Technical Support Engineer to join a well-established and very successful electronics company based near Swindon & Newbury.


Situated in the incredibly picturesque and beautiful countryside, you will be working within a very friendly team to support a customer network of AV integrators and custom installers.


Key responsibilities will include but not limited to;

  • Handling support calls from UK customers and across Europe
  • Remote desktop support
  • Escalating issues to vendors where necessary
  • Providing technical advice to customers


To be suitable for this role you must have;

  • Experience providing 1st line technical support
  • Experience with a networking product range like Netgear, Pakedge, Ruckus or Ubiquiti
  • IT, networking or AV qualifications

This is a fantastic business to work for and they will also consider graduates looking to kick start their career within IT/Technical Support! The starting salary for this position is up to £25,000 basic salary plus pension scheme, 28 days annual leave (including bank holidays) increases incrementally (year on year) after 3 full years’ service to 33 days. Working hours Monday - Friday 9.00am - 17.30pm.

IT Support
Contact Name:
Iona Newton

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