Technical Service Desk Manager - UK based, remote working up to £57,000 and great benefits.
The Ashdown Group has been engaged by an international organisation to assist them in their search for a Technical Service Desk Manager.
Reporting to the Head of Operations you will be an experienced technical service desk manager, with a strong technical background (Microsoft, O365, Intune, Active Directory, Azure) and a robust understanding of ITIL frameworks and SDI, preferably gained in a multisite international environment.
The client is looking for somebody with good knowledge of service improvement and managing helpdesk services, as well as managing and mentoring 1st line and 2nd line analysts.
This is a challenging role where the successful candidate will need to hit the ground running, review the exisiting standards, processes and procedures and look to drive a plan for improvement . You will also work with the technical team to review capability, identify knowledge gaps and implement training plans.
You will possess good experience writing procedures and processes, measuring performance against SLA's and managing the technical team .
This role requires you to have excellent communication skills and to be comfortable liaising with clients and ensuring delivery of services to the clients.
As this is a global role language additional skills are an advantage, particularly Spanish, German or French
This is a UK based remote working role (you must have the right to work in the UK indefinitely, unfortunately the client can't offer sponsorship), they offer a flexible working pattern and a generous benefit package