Support Analyst

A well-established business operating within the education sector are looking for a Support Analyst to support, develop, innovate and maintain the business applications. Based in Colchester, your role will be part of the wider IT team  and be responsible for managing the business system’s internal/external users, triaging, following up, testing and escalating matters to the business application developers and/or suppliers. 
 
This is the perfect opportunity for a candidate looking to gain further exposure and training to develop their career. 
The ideal candidate will come from a support background and will enjoy building solid working relationships with users and stakeholders.  Exposure to ITIL, SQL or BI would be advantageous.
 
The following responsibilities will apply to this role: 
- Liaising with internal and external users to resolve application support requests.
- Respond to requests for support within service levels avoiding any SLA breaches.  
- Taking technical ownership of issues raised; providing analysis and identification of each issue and seeing issues through to resolution.
- Ownership of incidents to identify root causes, workarounds and solutions.
- Responsible for the development, maintenance and delivery of reports.
- Take ownership of software modifications and minor/major projects following best practice processes to resolve underlying issues and provide improvements

Skills: 
- Previous experience within an IT support or similar role. 
- Great time management and communication skills. 
- Exposure to Microsoft technologies 
 
 
Salary:
£36,000
Type:
Permanent
Location:
Essex
Sector:
IT Support
Ref:
17471
Contact Name:
Ellie Sayer

Latest IT Support Jobs

Pre-Sales Engineer (IT Software)

Berkshire / £45,000

A leading technology firm is looking for an experienced Pre-Sales Engineer who has worked in the technology solutions / IT software space.  This role will see you working with enterprise clients to provide IT solutions for industries including retail, hospitality, healthcare and manufacturing. The company will provide training on its solutions so that you have all...

Read more

Sales Engineer

Buckinghamshire / £45,000

A global leader in Data Technology, based in the area of Buckinghamshire, are looking for a Sales Engineer who can mix technical and commercial skills to drive client preference for company solutions. It will be the successful candidate’s role to deliver technical expertise on the company’s products and run integrations within the customer’s technical environment....

Read more

Application Support

Hampshire / £30,000

A leader in aviation software, based in Farnborough, are looking for a motivated Application Support Analyst to join their team. This position will be responsible for handling faults and requests and escalating where necessary, writing software reports and SQL scripting for analysing data.  This position comes about at a time of rapid growth as the...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.