Service Desk Manager

A growing business based in West London is seeking a technically adept and hands-on  IT Service Desk Manager to oversee the IT Service Desk team, ensuring efficient and effective IT support to all users globally.
 
You’ll manage the Helpdesk team, providing guidance and support to ensure high levels of performance, whilst developing and implementing policies, procedures, and best practices. From a technical standpoint you’ll manage escalations and complex technical issues, providing advanced troubleshooting and resolution where required.
 
From a managerial standpoint you’ll conduct regular performance reviews and provide constructive feedback to team members as well as identifying training and development needs, arranging relevant training sessions to enhance team skills and knowledge. Additionally the Service Desk Manager will lead and participate in key IT projects, ensuring deliverables are met on time.
 
Please note this is a hybrid role and is paying up to £50,000 dependent on experience. Additionally, the company offers very good benefits.
 
 
To be considered for this role candidates must have:
 
  • Proven experience in an IT Service Desk or similar technical support role, with a minimum of 2-3 years in a management role.
  • Strong technical knowledge of IT systems, software, and hardware, Microsoft technology stack, including Office365, Intune and Azure AD.
  • Leadership and team management skills, with the ability to motivate and develop a high performing team.
  • Exceptional customer service skills, with a focus on delivering high quality support.
  • Strong problem-solving abilities and the capability to handle complex technical issues.
  • Experience with IT Service Management (ITSM) tools and frameworks, such as ITIL.
  • Relevant certifications, such as ITIL Foundation, as well as SAP experience, and experience supporting a Mac environment would be desirable.
 
 
Salary:
£50,000
Type:
Permanent
Location:
London - South
Sector:
IT Management
Ref:
23936
Contact Name:
Will Cusack

Latest IT Management Jobs

Director of Data and Technology - £97,000 - Hybrid

London - Central / £97,000

A highly successful, values driven not for profit organisation with offices in Central London are looking for a Director of Data and Tech to create the vision and strategy for their technology and knowledge management processes.  This will be a highly visible and pivotal role within the organisation; overseeing the technology infrastructure, ensuring the IT...

Read more

Business Analyst – Surbiton, Surrey - £65,000

Surrey / £65,000

Business Analyst – Surbiton, Surrey - £65,000  A highly successful, global business based in Surbiton, Surrey are looking for bright, motivated Business Analyst to join them.  This is a fantastic opportunity to join an innovative, technology focused company that really support and develop their team.  As the Business Analyst you will join an established team of Business...

Read more

Agile Delivery Manager

London - West / £450

Agile Delivery Manager   - 3 - 6 month contract. Outside IR35 - Part time working (3-4 days per week with 2 days in the South West London office) - Day rate up to £450 based on experience   A well known organisation based in South West London is looking for an experienced Agile Delivery Lead on a short term contract....

Read more
View more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.