Service Desk Manager - £65,000 – Hybrid Working – City of London

Sorry, this advert is now closed. Click here to view our live vacancies.

Service Desk Manager - £65,000 – Hybrid Working – City of London

 

A highly successful, global financial services business are looking for a personable Service Desk Manager to join their IT team.  This is a brilliant opportunity to join an established business in a role that really adds value.


Please note – hybrid working is offered- 3 days per week in the office and 2 at home.

 

As the Service Desk Manager you will be responsible for leading a team to ensure the delivery of exceptional customer service will effectively resolving technical support issues.  Reporting to the Head of Technology, you will have a forward thinking, problem solving mindset as you lead the team to achieve performance goals and provide all users with a great experience.

 

Key responsibilities of this Helpdesk Manager role includes:

 

Managing the Helpdesk function across all regions; managing the team, rotas and 3rd party organisations

Monitor and report on the performance of the service desk – ensuring SLAs are met and issues resolved

Implementing SLA and process improvement

Develop and enhance the service desk framework and processes

Ensure the helpdesk is efficiently resourced to deliver a great service

Provide training and support to users

Coach, manage and develop service desk team members

 

Technology wise, exposure to the following would be beneficial:

 

MDM - essential

Microsoft 365 - essential

Mimecast – essential

Cyber Security tools like Sophos and Qualys – essential to have experience of tools but not necessarily Qualys and Sophos

Service Now and ServiceDesk Plus - desirable

 

This is a role in which you will really be able to make your own; creating and implementing new processes and driving the service desk team forward.

 

The ideal candidate will be ITIL certified and have previous Service Desk management experience.

 

The salary on offer for this role is £65,000 plus bonus and benefits.

Salary:
£65,000
Type:
Permanent
Location:
London - Central
Sector:
IT Management
Ref:
23201
Contact Name:
Amy Lawrie

Latest IT Management Jobs

IT Project Manager

Home-Based / £57,000

A leading global provider of insurance services is seeking a Mergers and Acquisitions Information Technology Project Manager to be responsible for planning, executing, and overseeing IT integration projects related to mergers and acquisitions. This role involves collaborating with cross-functional teams, managing multiple IT workstreams, supporting global implementations, and ensuring the successful alignment of technology systems....

Read more

Service Desk Team Lead

London - West / £50,000

A growing business based in West London is seeking a technically adept and hands-on  IT Service Desk Team Lead to oversee the IT Helpdesk, ensuring efficient and effective IT support to all users globally.   You'll provide guidance and support to the Helpdesk Team to ensure high levels of performance, whilst developing and implementing policies, procedures,...

Read more

Business Analyst – Surbiton, Surrey - £65,000

Surrey / £65,000

Business Analyst – Surbiton, Surrey - £65,000  A highly successful, global business based in Surbiton, Surrey are looking for bright, motivated Business Analyst to join them.  This is a fantastic opportunity to join an innovative, technology focused company that really support and develop their team.  As the Business Analyst you will join an established team of Business...

Read more
View more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.