Our client, a successful international business are urgently in need of a Service Desk Analyst to provide 1st - 2nd line support on an initial 2 month contract basis.
Please note, this is a fully remote, homebased role so there will be no need to travel into the London office.
To be considered for this role, you must also have experience in an ITIL Microsoft service desk or helpdesk environment, with experience of troubleshooting Windows, Active Directory, Microsoft Office, Office 365 and Lync via email, phone or remote support.
As the Service Desk Analyst, you will be responsible for providing 1st/2nd line support services across the EMEA region and be expected to resolve calls and requests against defined service levels. You will also provide quick break-fix solutions to customers, technical advice and expertise in relation to desktop hardware and software, and escalate queries to the appropriate team.
They are looking for a real team player, someone who can build relationships with the service desk team, support teams, project teams, suppliers and senior management. Therefore, the successful candidate must have excellent communication skills, combined with superior customer service skills.
Key responsibilities include making sure that all work is carried out to ITIL standards and procedures. Further, you will need to be flexible about working 7.5 hour days, between 0800 and 1800.
Any knowledge of an additional language such as Spanish, French, German or Portuguese would be highly desirable.
This is an urgent role and we can only consider candidates who are available to start immediately.
Offering between £150 - £180 per day depending on experience (please note this contract will be inside IR35).