Service Desk Analyst

Service Desk Engineer – 1st/2nd Line- Networking


Hybrid working; flexible working offered – a split between in the office and working from home.


An ambitious and rapidly growing unified communications, networking and cloud services MSP based in Central London (near Waterloo) are looking for a proactive and customer focused Service Desk Engineer to join their team.  The Service Desk team are responsible for the ongoing support of customer solutions and internal infrastructure. This will be a dynamic and wide-ranging role that will involve working closely with customers and internal stakeholders.





 To provide all clients with the best possible service

Work with all teams to make sure the common goal of service excellence is delivered

 Be responsible for driving fix on first contact metric.

 Troubleshooting and resolving customer system issues including software, hardware and network problems - tier 1 and tier 2 support

 Responsibility for managing and triaging the support queues

Responsibility for setup and management of internal IT systems and devices

 Support internal infrastructure and administration of internal systems




Good understanding of IT networks including TCP/IP, DNS and DHCP

Good understanding of WLAN deployment design and troubleshooting

Experience in Microsoft Teams Voice and Collaboration.

 Knowledge working with Azure, AWS or Public cloud.

 A proven working knowledge and experience of network technologies and principles such as VLANS, VPN’s and firewalls

 Knowledge of FortiGate Firewalls would be advantageous.

 Experience working in accordance with ITIL frameworks.


This role would suit a second jobber that has worked to support a range of networks and understands a customer focused environment.


The salary on offer for this role is £25,000- £30,000 depending on experience. 

London - Central
IT Support
Contact Name:
Amy Lawrie

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