Service Desk Engineer – 1st/2nd Line- Networking
Hybrid working; flexible working offered – a split between in the office and working from home.
An ambitious and rapidly growing unified communications, networking and cloud services MSP based in Central London (near Waterloo) are looking for a proactive and customer focused Service Desk Engineer to join their team. The Service Desk team are responsible for the ongoing support of customer solutions and internal infrastructure. This will be a dynamic and wide-ranging role that will involve working closely with customers and internal stakeholders.
DUTIES AND KEY RESPONSIBILITIES
To provide all clients with the best possible service
Work with all teams to make sure the common goal of service excellence is delivered
Be responsible for driving fix on first contact metric.
Troubleshooting and resolving customer system issues including software, hardware and network problems - tier 1 and tier 2 support
Responsibility for managing and triaging the support queues
Responsibility for setup and management of internal IT systems and devices
Support internal infrastructure and administration of internal systems
SKILLS & EXPERIENCE REQUIRED
Good understanding of IT networks including TCP/IP, DNS and DHCP
Good understanding of WLAN deployment design and troubleshooting
Experience in Microsoft Teams Voice and Collaboration.
Knowledge working with Azure, AWS or Public cloud.
A proven working knowledge and experience of network technologies and principles such as VLANS, VPN’s and firewalls
Knowledge of FortiGate Firewalls would be advantageous.
Experience working in accordance with ITIL frameworks.
This role would suit a second jobber that has worked to support a range of networks and understands a customer focused environment.
The salary on offer for this role is £25,000- £30,000 depending on experience.