Service Desk Analyst

Service Desk Analyst – Central London

A rapidly growing MSP based in Central London (Charring Cross) are looking for a bright and motivated IT graduate to join their Service Desk team.
 
Specialising in cloud communications, and supporting clients across London you will provide a first point of contact for troubleshooting and resolving customer system issues including software, hardware and network problems (1st and 2nd line support).  
 
The ideal candidate will have gained 12-18 month experience in a similar Service Desk Analyst role, will have a good understanding of ticket management and an understanding of networking principles. 
 
To be suitable, you will have the following relevant experience:
 
Experience in a MSP or internal IT Service Desk environment 
A proven working knowledge and experience of network technologies and principles such as VLANS, VPN’s and firewalls
 Good understanding of IT networks including TCP/IP, DNS and DHCP
Exposure WLAN deployment design and troubleshooting
Self-motivated with the ability to use initiative both on your own and as part of a team – must be confident to question.
 
The salary on offer for this role is up to £25,000 plus benefits.  
Salary:
£25,000
Type:
Permanent
Location:
London - Central
Sector:
IT Support
Ref:
17086
Contact Name:
Amy Lawrie

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