Service Delivery Manager

Join a multi award winning technology business with fantastic company culture and generous work from home options as their new Service Delivery Manager.

This role will see you provide an effective end to end service delivery of services through day to day collaboration with the IT and Product teams, managing and providing high quality operational and technical application and systems support to customers and internal business functions and owning incident, problem, release and change management for projects.

You will be responsible for development and implementation of documented process and procedures, ensuring live issues are followed up and fixed within SLA's and preparing service review reports - designing metrics for reporting on key performance and quality indicators and trend analysis. 

Working with DevOps enabled cross function teams, producing DevOps and Service Management metrics and reports, assisting teams with Problem management and retrospectives, change and release management and  the transition to live, preparing training relating to Problem Management and providing advice on emerging trends and issues affecting Service Delivery.

This is a fantastic business offering great work life balance (35 hr working week),  generous hybrid working / work from home options with 1-2 days per week in the office in West London/Surrey borders.

To secure this role you must be experienced at working in a Service Delivery capacity with sound knowledge of ITIL, Agile and DevOps.  You will have extensive experience of service management and application production support with proven knowledge of service recovery, incident and problem management.

Starting salary for this role is £50,000 plus bonus and fantastic benefits.

 

Salary:
£50,000
Type:
Permanent
Location:
Surrey
Sector:
IT Management
Ref:
20936
Contact Name:
Rebecca Taylor

Latest IT Management Jobs

Data Product Manager

Home-Based / £77,000

Agile Product Manager/Programme Manager (Data) - Global Insurance Business   Salary up to £77,000 plus 20% bonus, 25 days annual leave and 10% pension. Remote/Work from home with expectation of visiting either the London or Birmingham office 2-3 times a month   A global insurance company are currently looking for an experience Data Product Owner. This role will...

Read more

Senior Application Support Analyst

London - Central / £50,000

A multinational household name is looking for a personable and driven Senior Application Support Analyst to join its expanding team, based in Putney, west London.   Please note the organisation embraces flexibility so you will be able to work from home 3 or 4 days per week. In this role you will assist in managing the...

Read more

IT Change Manager

London - West / £50,000

A multinational household name is looking for a personable and driven IT Change Manager to join its expanding team, based in Putney, west London.  Please note the organisation embraces flexibility so you will be able to work from home 3 or 4 days per week. In this role you will assist in managing the change...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.