IT Technician

A well-known TV Production and Media Company is seeking an IT Support Technician to help provide 1st and some 2nd line support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards.

The role offers a great opportunity to develop a breadth of skills, and genuine career progression within the company if desired. The role is hybrid so you'll be able to work from home 5 days out of 10, otherwise the role is based in the company's trendy Central London offices.

Role Responsibilities:

  • Answering support requests via the IT service desk, by phone and face to face. Windows and Mac support.
  • To take ownership of support requests, ensuring they are logged and updated in appropriate systems.
  • To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated.
  • Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions.
  • Configure and build end user devices in a timely fashion, for deployment at scale.
  • Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets.
  • Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation.
  • Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice.
  • Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards
  • Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota.


Required skills and experience:

  • ITIL 4 certified to Foundation level or a demonstrable understanding of key principles
  • Recent experience of working in a tech support role, preferably in a media business
  • Strong troubleshooting skills, particularly around hardware, software and networking
  • Proficient in modern operating systems including Windows 10 and macOS
  • Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP
  • Experience of Office 365 and G Suite
London - Central
IT Support
Contact Name:
Will Cusack

Latest IT Support Jobs

Infrastructure Engineer (ServiceNow)

London - Central / £50,000

A very well known TV Production company is seeking a Systems Analyst / Senior IT Engineer with ServiceNow administration/development skills to ensure group technology systems are specified, designed, delivered and run as effectively as possible. You’ll work on a wide range of projects that improve business performance and user experience through an evolving use of technology...

Read more

IT Engineer

London - Central / £37,000

A global TV Production company is seeking a 2 nd Line IT Support Engineer to provide IT & Technology support to users at their production houses and media outlets in London. As part of a team of 6 engineers you’ll support multiple geographical locations ensuring systems (both Windows and Mac) are maintained and supported to the...

Read more

Senior IT Engineer

London - Central / £45,000

A fast growing media company is seeking a Senior IT Engineer to form a deep understanding of the company’s infrastructure and become an expert in integrating systems. You’ll mostly be focused on project work, but you’ll also play a key role in service delivery by acting as an technical escalation point for support staff. This...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.