IT Technician

A leading and constantly growing media organisation is seeking an IT Support Technician to help provide 1st and some 2nd line support to users within the group. This role is based in London and supports multiple geographical locations ensuring systems are maintained and supported to the highest standards.


Role Responsibilities:

  • Answering support requests via the IT service desk, by phone and face to face.
  • To take ownership of support requests, ensuring they are logged and updated in appropriate systems.
  • To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated.
  • Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions.
  • Configure and build end user devices in a timely fashion, for deployment at scale.
  • Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets.
  • Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation.
  • Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice.
  • Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards
  • Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota.


Required skills and experience:

  • ITIL 4 certified to Foundation level or a demonstrable understanding of key principles
  • Recent experience of working in a tech support role, preferably in a media business
  • Strong troubleshooting skills, particularly around hardware, software and networking
  • Proficient in modern operating systems including Windows 10 and macOS
  • Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP
  • Experience of Office 365 and G Suite


London - Central
IT Support
Contact Name:
Will Cusack

Latest IT Support Jobs

Infrastructure Engineer

Surrey / £45,000

A well established professional services firm are looking for an experienced Infrastructure Engineer, Systems Administrator or IT Consultant to join them as they moved from data centre to the cloud (Azure). Please note - this organisation offers flexible working enabling you to work at home as well as in the office. The core focus of this...

Read more

CRM Consultant – Zoho HubSpot Dynamics

Home-Based / £40,000

This is a newly created position for a solid CRM expert to join a CRM consultancy firm as their Zoho expert. This role will be full time permanently based working from home and is paying up to £40,000.   This is a stand-a-lone Zoho CRM role so will require a confident and outgoing individual who is...

Read more

Pre-Sales IT Consultant

Surrey / £70,000

Due to continued growth and expansion my client has a nearly created opportunity for a Presales Technical Solutions Architect to join their business. This role will be based out of the Dorking area and is offering a salary of between £50,000 - £70,000.   This is a purely pre-sales role and requires solid experience of the Windows...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.