This is a newly created position for an IT Helpdesk Manager to join a Dorking-based IT consultancy overseeing their 1st & 2nd line Service Desk team, as well as providing 3rd line & escalation support. This role pays £50,000 and offers a hybrid flexible working week.
To be considered for this position you will have a solid IT support background covering telephone & remote service desk support as well as onsite support.
The ideal person for this position will have a split experience of hands on IT support as well as managing a small IT team.
Core skills & experience for this position include:
- Ticket allocation & escalation management
- Windows Server & Azure
- Active Directory & Azure AD
- Office 365
- IBM Power & IBM VMs
- Training & mentoring
- KPI & SLA management
My client has been in business for over 15 years and is very highly regarded in their chosen sectors. They can offer excellent career opportunities & training, as well as giving you the chance to work on the latest cutting edge technologies.
This role pays £50,000 and offers a hybrid flexible working arrangement (circa 3 days in the office & 2 days from home once settled in). If you are an IT Manager, IT Service Desk Manager, IT Helpdesk Team Leader, or a Senior IT Engineer with junior staff mentoring & training experience, and you are looking for a new challenge please send me your CV immediately.