A multinational business is looking for a personable and driven IT Support Manager to join its expanding team, based in north-west London. Please note this is an office-based role and therefore the chosen candidate is required to be in the office 5 days per week.
As the IT Support Manager, you will ensure that a smooth and efficient IT support service is provided to the business. You will be responsible for call management, managing SLA’s, delegating tickets and occasionally providing hands on support for escalated tickets.
Leading an internal technology team of 10 Engineers, you will provide both remote and face to face support. You will have a keen attention to detail and must be able to effectively organise and manage a busy IT team and have proven analytical and problem-solving abilities.
In order to be suitable for this role, you must be an accomplished IT Manager or Helpdesk Manager with proven experience improving IT service provision in a Windows environment. ITIL certification would be advantageous to your application but is not essential.
This is an excellent opportunity for a proven IT Support Manager to join a highly successful company that offers a clearly defined career path.