IT Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £40,000

IT Support Engineer – 1^st and 2^nd Line – Kingston, Surrey – Hybrid - £40,000

Service Desk Analyst 

A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team.  Supporting the Service Desk Manager you will provide an excellent 1^st and 2^nd line support service to internal IT users, clients and VIPs.  This is front line, customer facing hands on technical role supporting a Windows and M365 environment.

Please note – hybrid working is offered – 3 days per week in the Kingston office and 2 at home.

Key responsibilities of this Service Desk Engineer role are:

Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs

Providing 1^st and 2^nd line desktop, laptop and mobile device support across a variety of systems and services including M365

Completing ad hoc project work such as device builds, IT onboarding and application deployment

Previous experience across the following technologies is essential:

Windows 10 and Windows 11

Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint

Mobile device (including via MDM) mostly Android and laptop estates

VPN

Good understanding of security good practices

Good documentation skills

The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer.  You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.

The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.