A well-established organisation based within the Chesterfield area is seeking a technical, friendly, and determined Service Desk Technician to join their team on a permanent basis! This organisation offers incredible benefits, including 30 days holiday plus bank holidays, with flexible working hours allowing your shift to take place anytime between 8 am - 6 pm during a 37.5 hour working week.
Working in a small, dedicated team and reporting directly to the Senior Service Desk Technician, you will be instrumental in being the first point of contact for IT-related matters regarding first and second-line support for approximately 1,200 end-users. You will have approximately 1 day a week dedicated phone cover and will be required to maintain and report against the incident management system, change, and management system. There are also some exciting IT projects that are ongoing that you will be able to get involved with.
To be considered you will have prior first-line support experience. A customer service background would benefit you greatly! Any post-16 qualifications such as CompTIA, CCNA, or MCSE will also be advantageous to your application.
This is a fantastic organisation that invests heavily in its staff through training and appraisals. Please send in a copy of your most updated CV for review if you're interested!