An exciting opportunity has arisen for a motivated and driven IT Support Engineer to join an established MSP that provide IT solutions for a range of clients including unified communications, networking and VOIP solutions.
The role operates on a hybrid working model and offers opportunities for real career development into a Team Lead role.
You will be responsible for offering technical support to customers, troubleshooting for all technical and helpdesk queries and work as part of the management team to drive the Service Desk forward.
Key responsibilities include managing trouble tickets throughout their lifecycle on internal systems, conducting root cause analysis of incidents to resolve issues, updating troubleshooting information with new techniques and leading a team of more junior engineers.
The ideal candidate will have a background in IT including experience in remote support, computer hardware, OS (Windows/Linux/macOS), application installations and technical support technologies and have an understanding of IP Networking (TCP/IP and UDP/IP). Knowledge of VMware, GPU Hardware, PCoIP, Citrix, and other remoting protocols would also be highly desirable. You will have excellent communication skills and enjoy building relationships with stakeholders.
This is a great opportunity for an experienced 2nd Line or Desktop Support Engineer with a real passion for working in a client facing role for a reputable brand.
The salary on offer for this role is up to £45,000 per annum + great benefits.