IT Support Engineer - 2nd Line - Windows and Mac

Windows and Mac Support - Hybrid 

An opening for a 2nd line Engineer to support Infrastructure and Cloud technologies has become available. The role is held with an FinTech business that provides Platform as a Service (PaaS) and Software as a Service (SaaS) to the financial sector. 

The ideal candidate will have a strong technical mindset and have aspirations to develop and grow with the company. This role would be great opportunity for someone to develop into a 3rd line Engineer or TechOps team lead. 

 

Responsibilities: 

- Maintain excellent communication with all internal and external end users and within the IT team. 

- Onsite Desktop support (inc. remote support).

- Support the Technology Operations Lead with MDM patching tasks.

- Manage cloud SaaS technologies. 

- Be a point of escalation for end use technical issues. 

- End User VOIP support. 

- Working with Incident Management solution e.g. Zendesk.

- Responsibility for all ICT equipment.

 

Skills: 

- at least 3 years within Infrastructure support. 

- Experience supporting SaaS applications i.e. G Suite, OKTA IdP, O365, Azure and Salesforce etc.

- Experience supporting an MDM solution.

- Experience with patch management (i.e., macOS and Windows).

- Experience with Citrix.

- Excellent knowledge of macOS, IOS and Windows OS. 

Salary:
£40,000
Type:
Permanent
Location:
London - Central
Sector:
IT Support
Ref:
19459
Contact Name:
Ellie Sayer

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