IT Support Engineer - 2nd Line
A highly successful and rapidly growing business based in Kingston Upon Thames, Surrey are looking for a 2nd Line Support Engineer to join their IT team.
This is a brilliant opportunity to join a sociable, collaborative and supportive team with real long term career opportunities.
Key responsibilities will include:
2nd line support in person, by phone and remotely for workstations/Laptops, and end user applications.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Assist in monitoring and maintaining services central to PC support e.g. Antivirus systems, Windows updates, windows deployment, device use etc.
The ideal candidate will possess the following:
Computing related degree and/or Industry IT certifications would be beneficial.
2nd line experience.
Exposure to ITIL best practices.
Ability to communicate technical information, verbally and in writing/diagrams.
Have a calm, methodological approach to troubleshooting and a determination to find solutions to technical issues.
The salary on offer for this role is £35,000 plus benefits.