IT Support Engineer - Windows - 2nd Line
An established business based just outside Peterborough, is seeking an IT Support Engineer with 2nd line skills, to be responsible for maintaining the company's IT network, servers and security systems. You’ll be responsible for investigating and diagnosing network problems, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. On a day-to-day basis, you might be called upon to help colleagues with more basic IT needs.
Responsibilities include:
- Responding to IT Support requests via IT ticket system which IT Technician is unable to resolve
- In conjunction with the IT Manager, monitoring high impact issues to ensure problem is resolved to completion
- Ensuring service requests and incidents are prioritised by urgency and impact to the business
- Ensuring relevant IT support staff are made aware of the current support issues
- Providing Procurement guidance to IT Technician
- Creating and maintain the IT Asset Management System
- Providing general administrative support, management and Training to the IT Apprentice/Technician
- Maintaining and support the company's internal IT systems to achieve best possible availability
- Developing and create user guides, training material, user acceptance testing scripts and other documentation as needed for business systems.
Essential Experience/Knowledge:
- Hands-on technical experience of networking and network security
- A strong understanding of Microsoft technologies (Windows Server, Active Directory, IIS, SQL)
- Ability to apply sound troubleshooting methodology to isolate and resolve root cause of reported issues
- Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies
- Experience of implementing and troubleshooting VPN clients and site-to-site VPN connections
- Experience of implementing and troubleshooting firewall configurations
- Advanced knowledge and understanding of TCP/IP.
- Advanced understanding of VLAN, STP, routing and switches technologies.
- Excellent communication skills, both written and verbal with great attention to detail.
- Experience of ITIL
Desirable
- Degree in computer science
- Industry qualifications such as MCSE desirable
- Technical certification – CCNA etc.
- Linux knowledge/experience
- 3+ years in a similar role