IT Support Engineer

A fantastic opportunity has arisen within a small IT Managed Service Provider based in the South East of England. They are looking for an IT Support Engineer to join the team supporting their mostly Kent and central London-based clients. The company has recently acquired a number of impressive retained contracts.

Working autonomously with a portfolio of your own clients , you'll provide all aspects of 2nd Line Support (and some elements of 3rd) to a selection of clients.

The role offers the flexibility to work from home when appropriate (when not on a client site). Naturally client facing communication skills are a pre-requisite.

Required skills at a 2nd line level:

  • Mac OS.
  • Windows OS.
  • Window Server Support - Deployment experience would be advantageous but not essential.
  • Mobile configuration including IOS and Android.
  • O365 & Google.
  • Experience maintaining Sophos, Trend, ESET - Deployment experience would be advantageous but not essential.
  • Cloud storage such as Dropbox, Box, etc.
  • Collaboration tools such as Slack, MS Teams, Zoom, Google Meet.
  • Good understanding of network principles such as TCP/IP, DNS, DHCP.
  • An understanding of MDM solutions such as Jamf, Addigy, Cisco Meraki would be advantageous but not essential.
  • A strong understanding of implementing & maintaining MS Sharepoint would be advantageous but not essential.

Personal & Experience:

  • Experience in working on a help desk and occasionally on site.
  • Someone who understands the importance of good customer service and building trusted relationships with clients. As an integrated IT support consultancy this is fundamental.
  • As the role will include working on a helpdesk and in front of customers the applicant will need to be able to work independently and as part of a team. 
  • Self motivated and proactive.
  • Fast learner.
  • A natural IT enthusiast.
IT Support
Contact Name:
Will Cusack

Latest IT Support Jobs

IT Support Engineer

London - East / £40,000

A small MSP based in Kent is seeking an IT Support Engineer to work on-site at a new Stratford-based client,  maintaining and improving their technical systems to ensure all employees have the technology they need. The IT Support Engineer will promote digital security, provide technical support and ensure systems are running effectively and efficiently. The...

Read more

IT Support Contractor

London - Central / £255 per day

Award winning, design & retail group in central London are looking for an IT Contractor to provide 2nd and 3rd line support, as part of their existing IT team, to cover a 6 week period. You will provide  2nd and some 3rd line support to the UK and Europe, including user, desktop, networking and systems and...

Read more

Support Engineer

Sussex / £45,000

A highly successful international software company in Crawley is looking for an IT Support Engineer with knowledge of Linux or UNIX to join the team.   You will act as a key support service to the business, whilst gaining further exposure to a range of systems including Windows Servers, UNIX, Linux, and IBMi.   The overall remit...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.