A global media organization is seeking a 2nd Line IT Support Engineer to provide IT & Technology support to users at sites in London. This role supports multiple geographical locations ensuring systems are maintained and supported to the highest standards.
*Resolve 2nd line support incidents on the network, VOIP phones, servers, workstations, printers & mobile devices.
*To escalate more complex calls to the relevant IT Support member
*Administration of Active Directory Users and Computers
*Set-up new starters on the system
*Work alongside the Technology management team to identify and implement improvements to the organisations IT systems
*Carry out day to day maintenance, administration and support on all computer systems as per the daily operations check list.
*Email server mailbox maintenance including archiving
*Asset management and tracking
*Work with project teams to help implement internal systems
To be suitable you must have/be:
*At least 2 years’ experience as a 1st and 2nd line support engineer in a windows environment.
*Recent experience of working in a desktop support role preferably within a creative industry.
*Strong networking configuration and troubleshooting skills
*Strong hardware & software troubleshooting skills
*Proficient in MS operating systems, Windows 7/10 and Server 2016/2012
*Proficient in Mac OS X operating Systems
*Experience of Active Directory and Group Policy Management, ICT Security (AV, Firewalls), DHCP & DNS, Storage Systems, LANs, WANs & Wireless, TCP/IP Networking Principles, IP Telephony and Virtualization Technologies.
Commercial experience of the following will be useful:
*Experience with VoIP telephony
*AWS / Azure
*Ideally you will hold a relevant IT degree / diploma
Some industry recognised qualifications would be advantageous also - such as MCP/MCTS/MCITP