IT Support Engineer (Part-Time)

A fantastic opportunity has arisen within a small IT Managed Service Provider based in the South East of England. They are looking for an IT Support Engineer to join the team on a part-time basis supporting their mostly Kent and central London-based clients. The company has recently acquired a number of impressive retained contracts.

The role would be paying up to £40,000 (pro rata)

Working autonomously with a portfolio of your own clients , you'll provide all aspects of 2nd Line Support (and some elements of 3rd) to a selection of clients.

The role offers the flexibility to work from home when appropriate (when not on a client site). Naturally client facing communication skills are a pre-requisite.

Required skills at a 2nd line level:

  • Mac OS.
  • Windows OS.
  • Window Server Support - Deployment experience would be advantageous but not essential.
  • Mobile configuration including IOS and Android.
  • O365 & Google.
  • Experience maintaining Sophos, Trend, ESET - Deployment experience would be advantageous but not essential.
  • Cloud storage such as Dropbox, Box, etc.
  • Collaboration tools such as Slack, MS Teams, Zoom, Google Meet.
  • Good understanding of network principles such as TCP/IP, DNS, DHCP.
  • An understanding of MDM solutions such as Jamf, Addigy, Cisco Meraki would be advantageous but not essential.
  • A strong understanding of implementing & maintaining MS Sharepoint would be advantageous but not essential.

Personal & Experience:

  • Experience in working on a help desk and occasionally on site.
  • Someone who understands the importance of good customer service and building trusted relationships with clients. As an integrated IT support consultancy this is fundamental.
  • As the role will include working on a helpdesk and in front of customers the applicant will need to be able to work independently and as part of a team. 
  • Self motivated and proactive.
  • Fast learner.
  • A natural IT enthusiast.
Salary:
£40,000
Type:
Permanent
Location:
Kent
Sector:
IT Support
Ref:
18426
Contact Name:
Will Cusack

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