IT Support Engineer (1st , 2nd Line and some 3rd line)

An internationally successful and market leading company is looking for a driven IT Support Engineer to join its IT team based in the Enfield area, North London / Hertfordshire borders. The successful candidate will be providing 1st, 2nd and some 3rd line technical support (infrastructure – MS stack) to approximately 230 users, ensuring tickets are resolved within the defined SLAs.
In order to be suitable for this role you must have worked in a Technical IT Support Engineer, Helpdesk Analyst, Service Desk Engineer, Desktop Support Analyst or similar technical role with proven helpdesk / service desk (1st / 2nd line) experience. It is essential to have broad technical knowledge covering Windows 10, Office 365, Azure / AWS and some networking. The ideal candidate will also have some exposure to server administration, Hyper-V / VMware, VoIP and SAN as well as an industry relevant certification such as IT degree, MCP, MCSA, MCSE. ITIL, VCP or similar, however this is not essential.
This is a diverse hands-on and managerial role which would suit a driven technical support professional looking to further their career in a global business. This is Technical IT Support Engineer role is offering a basic salary of up to £30,000 plus benefits including health cover, 25 days holiday, as well as breakfast, lunch, and dinner subsidised onsite.
London - North
IT Support
Contact Name:
Jon Heard

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