IT Support Analyst

Sorry, this advert is now closed. Click here to view our live vacancies.

A renowned organisation in education and the performing arts is seeking an IT Support Analyst to provide  help desk services and assist in supporting the IT infrastructure.

 

This role is paying between £30,000-£34,000 (depending on experience) and is predominantly onsite (Central London, near Moorgate)

 

Main Duties & Responsibilities

  • Provide support to staff & students in the use of desktop operating systems and hardware and applications including email and log support calls and respond as appropriate.
  • Provide support to staff & students in the use of desktop hardware, including desktop and laptop computers, printers, photocopiers and other devices.
  • Provide support to staff & students in the use of telecommunications systems, voice mail and mobile devices.
  • Diagnose and solve problems relating to desktop hardware and software including desktop and laptop computers, operating systems, printers, applications, photocopiers and other devices.
  • Install, upgrade configure and maintain desktop hardware and software.
  • Maintain IT databases and documentation, including help desk systems, asset control systems, guidelines and procedures, system maintenance records, and other technical documentation.
  • Liaise with external suppliers to facilitate prearranged supplies of IT goods and services
  • To undertake projects as assigned by the Service Desk Manager.

 

Skills/experience required:

  • IT-related A-level or equivalent qualification
  • Have a good understanding of ITIL principles
  • Excellent customer service skills
  • Experience and competent knowledge of the use of IT equipment including PCs, laptops, printers and mobile devices
  • In-depth experience of Microsoft Office and Microsoft Office 365 products
  • A good understanding of Microsoft Windows 10
  • Experience in the use of Microsoft Active Directory/Exchange 365
  • Familiar in the use of software security products such as centralised AV and encryption
  • Experience in the use of a centralised support desk system
  • Experience with asset management
  • Hands-on ability to install and configure PC Hardware and Software.
  • Ability to diagnose and rectify PC and Printer hardware and software problems

 

Desirable

  • Networking experience (VLAN tagging, routing)
  • Microsoft SharePoint/Office 365 experience
  • Microsoft SOL experience

 

Salary:
£34,000
Type:
Permanent
Location:
London - Central
Sector:
IT Support
Ref:
21131
Contact Name:
Will Cusack

Latest IT Support Jobs

IT Support Engineer

London - Central / £34,000

This is an exciting opportunity for an IT Support Analyst to join an MSP in Central London. This position pays £34,000 and is a hybrid work environment split between Central London (Bond Street & Green Park) and Work From Home.   To be considered for this IT Support Engineer position you will have excellent customer service skills,...

Read more

IT Support Analyst

London - Central / £40,000

Due to growth & expansion, this is a newly created opportunity for an IT Support Analyst looking to progress their career within a well-established global finance firm. Based in Central London you will be predominantly onsite (4 day a week in the office) and be working 7am – 4:30pm hours. This role pays £40,000 + bonus, 25 days...

Read more

Linux Red Hat Engineer

Surrey / £55,000

This is an exciting opportunity for an experienced Linux Red Hat Administrator to take a newly created position with a leading IT consultancy in Surrey. This position pays £55,000 and is based in the Dorking area offering hybrid working options.   To be considered for this position you will have previous experience with Red Hat (RHEL)...

Read more
View more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.