IT Support Analyst

IT Support - 1st/2nd line Engineer - Reading 

A well-established legal services firm is looking for a 1st/2nd line Service Desk support Analyst to join them and deliver effective service desk support. This will include the effective and accurate escalation of issues to the appropriate support teams and development of strong working relationships with key staff and managers. 

Responsibilities: 

- Deliver 1st and 2nd line Service Desk support (break/fix problems and service requests) effectively and in accordance with SLAs
- Ensure that assigned IT service incidents are managed effectively. 
- Arrange and assist external support as appropriate. 
- Ensure all contact with the service desk is logged in the ITSM tool. 
- Identify where knowledge can be shared with others in the team to improve the service provided to customers. 
 
Skills: 
- Candidates must have knowledge of supporting: 
  • Microsoft Windows i.e. Office 365, Teams and Office etc.
  • Mobile devices - configuring and troubleshooting
  • VMware
  • Active Directory 
  • Printing solutions
  • Mimecast
- Experience as working as either 1st or 2nd line in a busy environment. 
Salary:
£30,000
Type:
Permanent
Location:
Berkshire
Sector:
IT Support
Ref:
19660
Contact Name:
Ellie Sayer

Latest IT Support Jobs

Graduate IT Support

London - Central / £25,000

A successful London based corporation that specialise in mobility solutions are looking for an IT Support Analyst to join them and provide support for their London office and their remote users. This role will provide 1 st  line support and is a brilliant opportunity for career progression.  Responsibilities: Escalation of IT related incidents where necessary....

Read more

IT Support Analyst

Berkshire / £30,000

IT Support - 1st/2nd line Engineer - Reading  A well-established legal services firm is looking for a 1st/2nd line Service Desk support Analyst to join them and deliver effective service desk support. This will include the effective and accurate escalation of issues to the appropriate support teams and development of strong working relationships with key staff and...

Read more

IT Engineer

Cheshire / £24,000

A leader in the provision of logistics is looking for an IT Engineer to join their team. The successful candidate will be able to evidence sound delivery of exceptional service within a modern IT department. A candidate with the ability to critically evaluate potential software and technology. This is a great opportunity for an individual...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.