IT Support - 2nd line

IT Support - Windows - 2nd Line 
 
An opening for an IT Support Engineer supporting in a 2nd line capacity has become available. You will be responsible for maintaining the company's IT network, servers and security systems. You’ll be responsible for investigating and diagnosing network problems, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions.
 
Responsibilities include:
  • Responding to IT Support requests via IT ticket system which IT Technician is unable to resolve
  • In conjunction with the IT Manager, monitoring high impact issues to ensure problem is resolved to completion
  • Ensuring service requests and incidents are prioritised by urgency and impact to the business
  • Ensuring relevant IT support staff are made aware of the current support issues
  • Providing Procurement guidance to IT Technician
  • Creating and maintain the IT Asset Management System
  • Providing general administrative support, management and Training to the IT Apprentice/Technician
  • Maintaining and support the company's internal IT systems to achieve best possible availability
  • Developing and create user guides, training material, user acceptance testing scripts and other documentation as needed for business systems.
 
Essential Experience/Knowledge:
  • Hands-on technical experience of networking and network security
  • A strong understanding of Microsoft technologies (Windows Server, Active Directory, IIS, SQL)
  • Ability to apply sound troubleshooting methodology to isolate and resolve root cause of reported issues
  • Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies
  • Experience of implementing and troubleshooting VPN clients and site-to-site VPN connections
  • Experience of implementing and troubleshooting firewall configurations
  • Advanced knowledge and understanding of TCP/IP.
  • Advanced understanding of VLAN, STP, routing and switches technologies.
  • Excellent communication skills, both written and verbal with great attention to detail.
  • Experience of ITIL
 
Salary:
£35,000
Type:
Permanent
Location:
Lincolnshire
Sector:
IT Support
Ref:
18787
Contact Name:
Ellie Sayer

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