The Ashdown Group has been engaged by a highly respected international organisation to assist in their search for a 1st /2nd Line IT Support Analyst with an ability to speak Spanish.
To be considered for this role, you must also have experience in an ITIL Microsoft service desk or helpdesk environment, with experience of troubleshooting Windows, Active Directory, Microsoft Office, Office 365 and Lync via email, phone or remote support.
As the Service Desk Analyst, you will be responsible for providing 1st/2nd line support services across the EMEA region including Spain, hence the need for language skills. You will be expected to resolve calls and requests against defined service levels. You will also provide quick break-fix solutions to customers, technical advice and expertise in relation to desktop hardware and software, and escalate queries to the appropriate team.
They are looking for a real team player, someone who can build relationships with the Service Desk team, Support teams, Project teams, suppliers and senior management. Therefore, the successful candidate must have excellent communication skills, combined with superior customer service skills.
Key responsibilities include making sure that all work is carried out to ITIL standards and procedures. Further, you will need to be flexible about working 7.5 hour days, between 0800 and 1800.