The Ashdown Group has been engaged by a rapidly growing consultancy to assist them in their search for a Technical Service Desk Manager.
Reporting to the Head of IT Services you will be an experienced service desk manager, managing teams of up to 8 in size. Ideally you will have had a technical background and have a robust understanding of ITIL frameworks and SLA's, preferably gained in the IT services sector.
The client is looking for somebody with good knowledge of managing outsourced helpdesk services whilst managing and mentoring 1st and 2nd line helpdesk/services desk analysts providing support on Microsoft Cloud solutions.
You will possess good experience monitoring and improving procedures and processes, measuring performance against SLA's and managing the technical team.
This role requires you to have excellent communication skills and to be comfortable liaising with clients and ensuring delivery of services to the clients.
This is an immediate requirement and the client is looking to interview ASAP. Due to the urgency of the vacancy the client cannot consider applicants who have more than a 4 week notice period.