IT Operations Analyst

A multinational telecoms firm is seeking a capable and driven IT Operations Analyst to join their expanding global team, to assist with managing and maintaining incident and problem management processes in order to improve performance.  

Reporting directly into the Incident, Problem and Change Manager, you will assist in managing the change, incident and problem process, ensure that any necessary changes are reviewed, communicated and delivered safely into a live environment, whilst contributing to evolving current IT Service Management processes and practices.

You will be required to proactively manage any major incidents within a timely manner and to a high standard. You will provide trend analysis to assist in identifying IT incidents, apply a structured methodology and process to lead change management activities and define and deliver reporting requirements needed to support the incident, problem, and change management processes.

In order to be considered for this role, you must be ITIL certified and have proven IT service management experience, coupled with great communication skills and a good understanding of modern technologies, including cloud services.

This is an excellent opportunity to join an outstanding global business, with a great reputation and clearly defined career path. If you are interested, please apply by sending in your CV directly.

Salary:
£45,000
Type:
Permanent
Location:
London - Central
Sector:
IT Support
Ref:
18954
Contact Name:
Claudia Ashdown

Latest IT Support Jobs

Senior Cloud Engineer

London - Central / £100,000

A well-established international professional services firm is looking for an accomplished AWS Cloud Architect to join their sizeable global technology team. In this role you will be able to work entirely remotely.  In order to be suitable for this position, you must have proven experience of designing and architecting cloud solutions using AWS, while some...

Read more

DevOps Engineer

Birmingham / £100,000

A well-established international professional services firm is looking for an accomplished DevOps Engineer to join their sizeable global technology team. In order to be suitable for this role you must have proven experience of designing and architecting cloud solutions using AWS, while some exposure to Azure is also a prerequisite. It is also expected that...

Read more

Application Support / Implementation

London - Central / £40,000

A global software company based in the City are looking for a Software Solutions Consultant to join their team. This role will be key in delivering implementations of enterprise software for companies globally. Clients will range from SME's up to FTSE 250 organisations.  The salary on offer is up to £40,000 plus 10% bonus. You...

Read more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.