IT Helpdesk Analyst

Sorry, this advert is now closed. Click here to view our live vacancies.

A market leading natural healthcare company is seeking an IT Support Analyst to provide first line support for all technology systems across the business including local sites, remote workers and international staff.

 

Please note this is an immediate requirement and is a contract role for 3 months (inside IR35), with the possibility of going permanent on completion. The contract is paying a day rate of £170 maximum.

 

The role will be hybrid – 3 days’ work from home and 2 days in the office (Tuesday and Thursday) based in Wimbledon, SW London.

 

Key Responsibilities

  • First line end user support for all IT systems. 
  • Monitoring of Service Desk contact points (e.g. phone calls, email and messaging) and logging of issues in a timely and professional manner using the Service Desk system.
  • Resolution of issues where possible, or assignment and escalation to second line staff and external support companies when appropriate.
  • Updating service desk tickets for incidents and changes within deadlines ensuring technical information is fully captured and any relevant knowledgebase is updated.
  • Routine administration and housekeeping tasks as required within the IT Department.
  • Assisting with project work and undertaking smaller independent projects when required
  • To assist with pro-actively identifying issues and projects, that could improve the resiliency and efficiency of all technical systems.

Qualifications and Experience

  • IT Support experience in an ITIL based environment.
  • Experience of supporting Windows 10 and Office 365.
  • General desktop support (PC hardware, PC build, printers, scanners, etc).
  • General IP networking skills (DHCP, DNS, Ipconfig, etc).
  • Use of Service Desk software, ideally ServiceNow.
  • Excellent verbal communications skills. Approachable, friendly and able to build rapport.
  • Good written communication, able to quickly record details of problems and solutions as they arise.
Salary:
£170
Type:
Contract
Location:
London - Central
Sector:
IT Support
Ref:
23677
Contact Name:
Will Cusack

Latest IT Support Jobs

IT Technician

London - West / £30,000

A well-known TV Production and Media Company is seeking an IT Support Technician to help provide 1 st  line IT support to users within the group. This role is based in London and supports multiple group offices in London ensuring systems are maintained and supported to the highest standards. The role is hybrid (3 days...

Read more

Infrastructure Engineer - Camberley, Surrey, - £47,500pa

Surrey / £47,500pa

A well-established organisation based in Camberley, Surrey are looking for an Infrastructure Engineer to join the team. This role would also suit candidates who have previously worked as a Network Manager, Network Engineer, IT Technician, IT Manager or IT Engineer. Please note, this role will be fully site based (no hybrid or remote working). They...

Read more

Linux Red Hat System Administrator

Surrey / £65,000

This is an exciting opportunity for an experienced Linux Redhat Administrator to take a newly created position with a leading IT consultancy in Surrey. This position pays £65,000 and is based in the Dorking area offering hybrid working options.   To be considered for this position you will have previous experience with Redhat (RHEL) and managing...

Read more
View more

Exclusive roles, straight to your inbox

Not all our jobs make it online. Sign up for Job Alerts and receive our best roles first.