IT Helpdesk Analyst – 2nd Line Support

This is an excellent opportunity to join a long-established and highly regarded Microsoft Certified Gold Partner IT consultancy in the Guildford area of Surrey. Due to continued growth and expansion, they have an urgent requirement for an experienced 2nd Line IT Support Analyst to join their dedicated service desk providing telephone & remote IT support.
 
As an experienced 2nd Line Helpdesk Analyst, you will be responsible for supporting a growing SME customer base across Surrey, Greater London and Hampshire. You will have solid customer service skills and enjoy dealing with users of all levels.
 
To be considered for this IT Service Desk position you will have previous experience of supporting, managing and troubleshooting a Microsoft stack, ideally on a busy service desk. This will include:
  • Remote access tools
  • Windows 10
  • Active Directory
  • Office365
  • Exchange Online &/or Exchange Server
 
Any further experience with Azure, Citrix &/or VMWare, as well as any antivirus & backup solutions, would be highly beneficial.
 
Once you have settled into the role and completed the initial in-house training, you will have access to a wide range of fully funded formal Microsoft courses & exams.
 
Based in the Guildford area of Godalming, Surrey, my client is in a good location for train links and A3 / M3 driving. This role is paying a salary of £28,000 + full MCSE training & certification, pension, dental, life assurance & healthcare. If you are a confident & outgoing IT enthusiast looking for your first step or your next step please send me your CV immediately stating.
 
PLEASE NOTE – due to the Covid guidelines this role will be work from home based for the foreseeable future, and you will only return to the office once it is safe to do so.
Salary:
£28,000
Type:
Permanent
Location:
Surrey
Sector:
IT Support
Ref:
18012
Contact Name:
Christian Patton

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