IT Engineer

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A global TV Production company is seeking a 2nd Line IT Support Engineer to provide IT & Technology support to users at their production houses and media outlets in London. As part of a team of 6 engineers you’ll support multiple geographical locations ensuring systems (both Windows and Mac) are maintained and supported to the highest standards.


This is a permanent role paying up to £37,000 maximum plus benefits including 25 days holiday. The role is hybrid with the team in the office 1 or 2 days a week currently, otherwise it's work from home.



* Resolve 2nd line support incidents on the network, VOIP phones, servers, workstations, printers & mobile devices.

* To escalate more complex calls to the relevant IT Support member

* Administration of Active Directory Users and Computers

* Set-up new starters on the system

* Work alongside the Technology management team to identify and implement improvements to the organisations IT systems

* Carry out day to day maintenance, administration and support on all computer systems as per the daily operations check list.

* Email server mailbox maintenance including archiving

* Asset management and tracking

* Work with project teams to help implement internal systems


To be suitable you must have/be:

* At least 2 years’ experience as a 2nd line support engineer in a Windows and Mac environment.

* Recent experience of working in a desktop support role preferably within a creative industry.

* Strong networking configuration and troubleshooting skills

* Strong hardware & software troubleshooting skills

* Proficient in MS operating systems, Windows 7/10 and Server 2016/2012

* Proficient in Mac OS X operating Systems

* Experience of Active Directory and Group Policy Management, ICT Security (AV, Firewalls), DHCP & DNS, Storage Systems, LANs, WANs & Wireless, TCP/IP Networking Principles, IP Telephony and Virtualization Technologies.


Commercial experience of the following will be useful:


* Experience with VoIP telephony

* AWS / Azure

* Office 365

* G-Suite

* Cisco Meraki

* Ideally you will hold a relevant IT degree / diploma


Some industry recognised qualifications would be advantageous also - such as MCP/MCTS/MCITP

London - Central
IT Support
Contact Name:
Will Cusack

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